Service levels

Rigorous design features mean our products are both long-lasting and reliable. However, when maintenance is required, our five star repair service ensures minimal equipment downtime. On and off-site repairs, walk-in trade counter, product warranty – we have every angle covered.


Our maintenance and service customers can benefit from:


  • Free technical advice to ensure customer awareness for any product
  • Typical response time – 4 hours after initial contact
  • 24-hour customer helpline to provide technical support once your order has arrived
  • Dedicated on-site specialist technical partner
  • One year warranty on all electrical/moving parts
  • Three year warranty on all electronic components
  • Bespoke radio control solutions developed to your specifications
  • Agreed 24hr/48hr repairs
  • On-site service packages available