Service levels
Rigorous design features mean our products are both long-lasting and reliable. However, when maintenance is required, our five star repair service ensures minimal equipment downtime. On and off-site repairs, walk-in trade counter, product warranty – we have every angle covered.
Our maintenance and service customers can benefit from:
- Free technical advice to ensure customer awareness for any product
- Typical response time – 4 hours after initial contact
- 24-hour customer helpline to provide technical support once your order has arrived
- Dedicated on-site specialist technical partner
- One year warranty on all electrical/moving parts
- Three year warranty on all electronic components
- Bespoke radio control solutions developed to your specifications
- Agreed 24hr/48hr repairs
- On-site service packages available